State Farm® Insurance Agent Laurel Cross
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Rodney Liber
March 12, 2024
"I damaged my new boat on its maiden voyage due to an unmarked sand barge. I initiated a claim and had the funds almost immediately. Thanks for taking care of me."
"Thank you for the great review Rodney! We are so glad you were pleased with the quick response time from claims. Taking care of our customers is our greatest priority."
Susan Murphy
January 22, 2024
"Love it here!!"
"Thank you for the great review!"
VICTORIA MAHTERIAN
December 28, 2023
"Very helpful and kind. They know what they are doing."
"Thank you for the great review! We appreciate your business and trust in our agency. Happy to serve you!"
Doug Parrott
June 26, 2023
"Laurel and her team go out of the way to get things done! Recently had a claims challenge and Laurel and company helped out the process. Outstanding service! Thanks Laurel Cross team!"
"Thank you for the nice review! We enjoy helping you. Thank you for being a valued part of the agency."
C.G. Lee
December 14, 2021
"First impressions are important. My first impression of agency is; organized, professional and friendly. My impression of Ms. Cross is exactly the same. Had some recent negative experiences with other agency, but Ms. Cross's knowledge, professionalism exceeded my expections, and assured me, those bad experiences do NOT reflect all agents or agencies. This agent/agency is a keeper."
Rob Lunnen
November 13, 2021
"Helpful and knows which I am. The last guy I was with for 20 years walked into his office and asked if i was new. Been with them for several years."
Robert Diaz
August 2, 2020
"Great people, go out of their way to be pleasant."
Brendan Orear
February 26, 2020
"They are the BEST around....Make us feel like "family" every time we've been there!!!!"
April Allyson Bailie
January 7, 2020
"Laurel and her staff are just great."
Paul Johnston
September 17, 2019
"Called and spoke with Jaime and she was enthusiastic and professionally aggressive. She wanted to--and did her best to--solve my insurance problem. And it was a complex problem that she confidently walked through. I'm still waiting on a quote, but I am confident that State Farm will provide a tenable solution. Turns out they are inflexible and unable to help elderly people. Changed to a one-star rating."
Chris Joslin
July 29, 2019
"The best"
Terry Houghton
April 3, 2018
"As a retired American Family Insurance Agent I found a few years ago AF did not serve me well at my new zip code, so I took a shot at a long time rival State Farm. I elected to go with Laurel Cross's Agency. I have spoken to Laurel only once which is fine, but have worked with Jamie, Susan and now Taylor. In a poor customer service world we live in today I have found they are the best! Laurel has surrounded herself with a great team. Taylor is the newest member and seems to be on his game! Thanks guys and gals, you are great!"
Aaron Glenn
December 19, 2017
"She helped me with everything I needed, and I feel safe and know I am covered. Nothing but gold and everything you want with an insurance agent."
Scoots D
November 21, 2017
"I contacted Laurel with concerns I had about my agent. She allowed me to express those concerns and advised me how to change agents. I asked if she would be interested in becoming my agent and assisting me moving forward with the claim, she accepted. I received an email the following day from my current agent saying Laurel declined my policy transfer. Not sure why she lied to me but I would be weary of doing business with someone like that"
Terry Houghton
June 6, 2017
"As a previous Insurance agent for over 20 years, I can say this Agency offers the best service than any Agency can. Jamie is the best! All of the staff is great but Jamie excels at her job. Thank you Jamie, and all of the Cross Agency staff for a great job always. I never thought I would be a customer of State Farm."
Carl Vogliardo
May 25, 2017
"Great service here. I usually work with Kendra. Can't recommend this agency enough."
Brett Billinger
December 30, 2016
"Love this place great people"
Heather Wheeler
December 8, 2016
"Laurel and her team are one of a kind. They all have huge hearts and do what's right for their customers. They are very Knowledgeable and stand out from the rest. I love working with them and can't say enough great things about Laurel and her amazing team!!"